Shipping & Returns
Cloth Castle strives to provide you with excellent customer service. Your order will be processed, packaged and shipped within 1-3 business days of payment clearing. An e-mail will be sent to you once your ordered has been shipped. If there is any problem with your order (e.g. product not in stock), you will be contacted by e-mail.
Cloth Castle is an environmentally friendly business. We try, as much as possible, to use environmentally friendly packaging. This means that sometimes, we may ship your order in clean, re-purposed cardboard boxes. Our mailers are recyclable at your local recycling depot. As well, please re-use or recycle any packaging materials. Our plastic bags make a great storage container for small pieces of fabric for various projects. Thanks for your understanding and thanks for helping our planet!
Shipping within CANADA:
Within Canada, all packages are shipped via Canada Post and will be shipped via the most economical method. These charges vary depending on the weight and dimensions of the package, however our shipping program can sometimes over estimate the cost, if that happens we will refund you the extra shipping charges (ie: if you were charged $12.95 shipping but it only cost $3.10, we would refund you $9.85) . Estimated delivery is within 3-7 business days for most addresses. Occasionally, products ordered at the same time may be shipped separately. We will notify you if this is the case.
Shipping to the U.S.A. (indulging U.S. territories and possessions):
We are currently not shipping outside of Canada, sorry for any inconvenience.
Lost, Damaged, and Undelivered Packages
Cloth Castle does not assume responsibility for lost, stolen, or damaged packages. We will help you try and locate your package by providing all relevant shipment information (tracking numbers, delivery confirmation information, customs details etc). Non-delivered packages will not be reshipped or refunded. We recommend that you call your local Post Office and/or local Customs Office in the event of a non-delivery.
RETURNS: This Policy is For On-line Purchases Only.
If you are not satisfied with your purchase, please contact us within 7 days of receiving your order to let us know the reason for your return. Return it to us within 14 days of purchase, to receive a refund for the cost of the fabric (not including original shipping charges) less a 20% re-stocking fee. Once we have received the product, We will contact you and the aforementioned refund will be issued. Please note that any product returned must be unused, undamaged, and in its original saleable condition. The customer is responsible for the cost of returning the order. Also the customer is responsible for the shipping costs of any replacement order. Please ensure adequate packaging so that the product is not damaged in transit.
There are no returns, exchanges or refunds on printed patterns, downloaded patterns, gift cards or books.
However, if we have made an error with your order, or if the fabric is flawed, please contact us within 7 days of receiving the package and we will gladly pay for the cost of return shipping. Your happiness and satisfaction with our service is important to us.